Ross and Maureen’s philosophy is one of providing a quality experience for the customer. From the first phone call until payment is completed. That is why we try to make sure someone always answers the phone rather than an answering phone or service. We listen, provide options if necessary and go from there. Ross works with our team of plumbers – Maureen manages the business side, Claudine is our operations coordinator and Cindy (who was a customer before working with us) is the whizz with the accounts.
Ross started as an adult apprentice around the Papakura / Manukau area and spent many years with Manukau Council on maintenance and swimming pool work. His breadth of experience runs from tap maintenance right through to pool pumps and most things in between. Ross is a traditional craftsman plumber and gasfitter. His belief he passes on to the team is treat every job as if you were doing it in your own home.
Maureen spent several years in the corporate and customer service sector and has been able to combine her skills in this area with Ross’s technical skills to deliver your customer experience.
Ross is on the board of the Auckland Society of Plumbers.
You, our customers are very important to us, so if there is anything we can do to improve your customer experience please email us and let us know at [email protected]