What can we say about Ross the Boss! ‘The technical guy’. His years of experience, matched with his warped sense of humour, often has customers in laughter. Ross also has a way with the ladies (young and old), a lovely relaxed manner and speaks in layman’s terms so you easily understand your job and it’s requirements. Don’t ask him about fishing (always trying to get location of spot X) or golf, as you will get your ear chewed off with him talking about them!
“The Boss of Ross” – The business lady, Maureen manages the overall business with her high values in customer service. From being in various sales roles in her life, to a learning and development consultant she has picked up a lot of customer service ethics. If she wasn’t bossing everyone about, she would rather be spending all her time either in the kitchen cooking or in her craft room making things.
Paddy is a Certifying gasfitter, plumber and drain layer. He completed his apprenticeship in the N.Z. Army, and after joining the “real world” has gained a lot of extra knowledge and skills. With his many years of experience and his kiwi ingenuity, there is very little he doesn’t know about drainage and plumbing. Paddy is also our Project Manager for our larger renovations and projects.
Paddy likes to socialise with like-minded people in a good game of poker. While he doesn’t always win, he’s a committed player (as long as there is a beer there while playing).
Martin – our Maintenance Man – is Kiwi born, spent about 20 years in the UK then returned to New Zealand about three years ago. Martin’s knowledge of local areas is second to none and he can get from Point A to Point B quicker than most of us. Martin can often been seen in and out of the office and in his van with his ‘Brew’ – we found him some British tea bags and that’s made him a very happy chap! His dog ‘Bear’ keeps him busy when at home.
Hamish is our apprentice and is now in his third year with us. He has a ‘head down, bum up’ attitude and is very keen and eager to succeed in his qualification. Ross has started teaching him the old art of lead work as there are now very few plumbers carrying out this skill. Hamster (as he is fondly called amongst the team) spends his spare time focusing is his ute (or truck or car) that he is building up himself.
Jeanette (or as she is often call Nets) is our Operations Coordinator. She has her finger on the pulse of everything that happens around here – including answering the phones and scheduling jobs and the boys’ whereabouts. In this role you need to have several tasks on the go at once and Nets is very capable and competent at this. Nets comes from a plumbing family, with both her father and uncle being in the industry for many years. She has recently purchased her first home and her and the family have moved to Waiuku.
Pranal is doing his apprenticeship with us and has already proven himself to be capable – he has shown a great aptitude in picking up the skills, sharing his working time between all the plumbers, gasfitters and drainlayers. Pranal is very much an animal lover and is based in Manurewa with his dogs and pet lizard.