Essential Service Provider During Lockdown

Essential Service Providers

During Lockdown Period of Alert Levels 2 to 4

Alert Levels 2 & 3 Update

Ross’s Plumbing can carry your work out in Level 3 and 2. We have updated our H&S policy to reflect not only protecting our customers and staff, but also the government requirements around contact tracing etc.

Do give us a call and let us know how we can help you.

Alert Level 4

Ross’s Plumbing is an essential service provider during Lockdown period of Alert Level 4.

These are unprecedented times and it’s unsettling to know if your plumbing need is an essential one or not. You can find out by giving us a call and talk to Maureen about your needs.

The work we are permitted to carry out where there is a threat to human health and safety
The repair/replacement of hot water cylinders that have failed
Unblocking and repair / replacement of sanitary waste pipes
Repair / replacement of water pipes
Repair / replacement of gas piping and fittings
To protect the safety of our team so they can ensure continual plumbing support in our community we will be asking questions around health and safety when you call.

Our plumbers will be wearing masks and gloves and carry sanitiser and disinfectant in their vehicles, however they are putting themselves at risk attending your job so please keep your distance at all times the plumber is on site.

If your work is non-essential – ie.. dripping tap, changing toilets etc. do let us know. We are creating a list of these works to be carried out when we all come out the other side of lockdown as we know there will be a high demand for non-essential work and we want to ensure we have you on our priority list.

About Us &

What We Do

Ross and Maureen’s philosophy is one of providing a quality experience for the customer, from the first phone call until payment is completed. That is why we try to make sure someone always answers the phone rather than an answering phone or service. We listen, provide options if necessary and go from there. Ross works with our team of plumbers, Maureen manages the business side, Natalie is your point of contact on the phone. She can listen to your issue and then guide you to the best solution for your needs. Bronwen is our accounts payable / receivable and ensures our correct supplier dockets are applied to the jobs for our accurate invoicing and can receipt payments for you as required.

Ross started as an adult apprentice around the Papakura / Manukau area and spent many years with Manukau Council on maintenance and swimming pool work. His breadth of experience runs from tap maintenance right through to pool pumps and most things in between. Ross is a traditional craftsman plumber and gasfitter. His belief, which he passes on to the team, is treat every job as if you were doing it in your own home. Ross is on the board of the Auckland Society of Plumbers.

Maureen spent several years in the corporate and customer service sector and has been able to combine her skills in this area with Ross’s technical skills to deliver your customer experience.

You, our customers, are very important to us. So if there is anything we can do to improve your customer experience please let us know.

Watch an Interview with Ross on the Good Morning Show

Professional Workmanship Guaranteed