Dux Qest Auckland Plumbing Problems

Black Dux Qest Piping Problems

This piping was manufactured approximately 25 years ago. It was introduced as the first plastic piping to replace copper piping. Commonly used throughout the 1970’s and 1980’s it was installed in 20,000 – 40,000 homes. In the late 80’s the product hit the headlines as it began to fail in homes across New Zealand and the manufacturer, Dux industries, withdrew the product from the market approximately 24 years ago.

Most of the leaks on this piping occur with the acetyl elbows and tees cracking in the throat of the junctions of the piping. There is a small amount of leaks from the piping itself as it splits longitudinally if under tension.

As a large percentage of the houses of that era were piped with the main pipe runs in the ceiling area, during summer the roof space becomes very hot and this in turn heats the pipes up and causes them to expand and therefore start to break down and cause leaks.

Most insurance companies will only cover the first incident of leakage and the damaged caused by the leak.

Ross’s Plumbing can come and inspect your piping, provide you a free quotation to replace all the piping. Yes it is a major job but an investment worthwhile. We re pipe with Secura Gold Piping with a 25 year guarantee on piping and connections and upon payment of the completed work provide a guarantee certificate.

Plumber for South Auckland to Papakura & Pukekoke

At Ross’s Plumbing our plumbers are on call 24 x 7 in these areas for your emergency and day to day plumbing needs:

Our plumbers have fully stocked vans for all of the residential and commercial urgent plumbing emergencies that can occur during normal business hours or after hours.

About Us

Ross and Maureen’s philosophy is one of providing a quality experience for the customer, from the first phone call until payment is completed. That is why we try to make sure someone always answers the phone rather than an answering phone or service. We listen, provide options if necessary and go from there. Ross works with our team of plumbers, Maureen manages the business side, Natalie is your point of contact on the phone. She can listen to your issue and then guide you to the best solution for your needs. Bronwen is our accounts payable / receivable and ensures our correct supplier dockets are applied to the jobs for our accurate invoicing and can receipt payments for you as required.

Ross started as an adult apprentice around the Papakura / Manukau area and spent many years with Manukau Council on maintenance and swimming pool work. His breadth of experience runs from tap maintenance right through to pool pumps and most things in between. Ross is a traditional craftsman plumber and gasfitter. His belief, which he passes on to the team, is treat every job as if you were doing it in your own home. Ross is on the board of the Auckland Society of Plumbers.

Maureen spent several years in the corporate and customer service sector and has been able to combine her skills in this area with Ross’s technical skills to deliver your customer experience.

You, our customers, are very important to us. So if there is anything we can do to improve your customer experience please let us know.

Watch an Interview with Ross on the Good Morning Show

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