Common problems with your domestic hot water cylinders:
Ross’s Plumbing is able to deal with hot water cylinder installation and hot water cylinder maintenance for all of the above challenges you might be facing right now.
It is important if you do have any leaks to turn the power off to the hot water cylinder at the switchboard to minimise power wastage. If you have a major leak it is recommended to turn the water off at your street meter. If your cylinder is making strange noises turn it off at the power switch or meter board and then us. If steam is coming out of your taps or vents, keep the tap running (ensuring no children are near the hot water), turn cylinder off and ring us.
There are three types of electric hot water cylinder – low pressure, medium pressure and high (mains) pressure. Low pressure cylinders are normally made from copper.
Low pressure cylinders are normally what is called vented which means they are exposed to the atmosphere and you will normally see a copper pipe sticking out of your roof.
Medium pressure cylinders are a step up from low pressure giving stronger flow to showers and mixing taps. While it is not mains pressure it is a great alternative from low pressure without the cost of a full upgrade to mains pressure. The cylinders are Vitreous Enamel lined cylinders which suits a greater range of water conditions. The valves around the cylinder are upgraded to enable stronger pressure.
Mains pressure cylinders are normally made from glass lined steel, however if your town supply pressure is not that great then a mains pressure cylinder won’t make a lot of difference. Often with a mains pressure cylinder, if more than one tap is running in the house there is very little change to the water temperature (don’t you just hate it in the shower when someone turns a tap on?).
Protect yourself and your family from being scaled with hot water. Ross’s Plumbing can fit a temperature limiting valve to give you peace of mind and protect you and your loved ones from being scaled in case your thermostat fails.
Get the temperature of your hot water checked. The temperature can be adjusted using the hot water cylinder thermostat to ensure it is at a safe temperature. Children can easily turn on the hot tap and not realise how hot the water can be, Ross’s Plumbing can make this safe for you and your family. The general rule of thumb is all cylinders should be set at 55 deg celsius. Rest Homes, Day cares, health facilities have their own set standard.
At Ross’s Plumbing our plumbers are on call 24 x 7 in these areas for your emergency and day to day plumbing needs:
Our plumbers have fully stocked vans for all of the residential and commercial urgent plumbing emergencies that can occur during normal business hours or after hours.
Ross and Maureen’s philosophy is one of providing a quality experience for the customer, from the first phone call until payment is completed. That is why we try to make sure someone always answers the phone rather than an answering phone or service. We listen, provide options if necessary and go from there. Ross works with our team of plumbers, Maureen manages the business side, Natalie is your point of contact on the phone. She can listen to your issue and then guide you to the best solution for your needs. Bronwen is our accounts payable / receivable and ensures our correct supplier dockets are applied to the jobs for our accurate invoicing and can receipt payments for you as required.
Ross started as an adult apprentice around the Papakura / Manukau area and spent many years with Manukau Council on maintenance and swimming pool work. His breadth of experience runs from tap maintenance right through to pool pumps and most things in between. Ross is a traditional craftsman plumber and gasfitter. His belief, which he passes on to the team, is treat every job as if you were doing it in your own home. Ross is on the board of the Auckland Society of Plumbers.
Maureen spent several years in the corporate and customer service sector and has been able to combine her skills in this area with Ross’s technical skills to deliver your customer experience.
You, our customers, are very important to us. So if there is anything we can do to improve your customer experience please let us know.
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